- a handheld device, or
- an interface unit, or
- a removable bundle
Repair 3: Major repair
If you have a broken device that is more than one year old, and has been deemed by us to be a "major" out-of-warranty repair, please place an order for the repair using this repair category. If you are unsure the damage/ issue qualifies as "major", please contact: firstname.lastname@example.org
By placing the order online, you help us to have good contact information and know to expect the returned item.
Typical repairs in this category would be:
- A broken hand-held bundle
- A bi-manual response devices with broken fibers at the "Y"
Get a Spare?
If you order a spare along with this repair, we'll send you the spare ahead of the repair, and it will be discounted 15%. This is a great way to avoid downtime and save a bit, too.
OnlineWe prefer that repairs are placed through online ordering and credit card payment. When placing the order online, you will be asked to add the serial number. Credit card orders will be charged within 30 days from placement.
After you place the order, please email email@example.com with brief problem description and include the order number.