Repair 1

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Under warranty or zero-charge repair of a handheld device or an interface unit

Repair 1: Under Warranty or No-Charge Repair

If you have a broken response device or electronic interface unit that is still under warranty, order the repair using this category. Please be sure that the shipping address on the order is correct: we will use that to send it back to you. When placing the order you will be prompted to add the serial number of the device.

When your item arrives at our offices we will do an incoming inspection and contact you if, in our opinion, the repair cannot be performed at no charge. For example, if the product is out of warranty, we will check with you before proceeding to fix it.

If you would like to discuss the repair or to provide details that might be helpful: Email with brief problem description and serial numbers

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