Customer Service

Shipping & Delivery

Items ordered through this web site will be shipped to you as promptly as possible using the carrier you selected. If we are unable to meet the terms of delivery (costs or schedule) we will contact you to discuss the best solution. You will not be charged more than you agreed to when you placed the order unless we get your okay to make a change based on unforeseen costs to us. We may elect not to fill the order if it can't be done to our satisfaction and yours.

See below (Returns and Replacements) regarding shipping for returned items.

See the warranty page regarding shipping of repair items.

Privacy & Security

Current Designs does not share customer information with third parties for any reason other than to provide the service or product that initiated your contact. So, for example, your shipping information will be provided to the shipping carrier. We take the information provided by you in order to provide services or products to you.

We may contact you using the contact information you provide if we think it may benefit you for us to do so (to notify you of significant firmware improvements, for example).

If required, we will comply with law enforcement agencies requesting information in, for example, investigating claims of fraud.

If this policy changes the new policy will be posted here. Please contact us if you have questions or comments about this policy.

Returns & Replacements

Items may be returned within 30 days (from the date of delivery)in original condition, but we do ask that you pay the cost of ground return shipment to us. If you received a defective item and would like a replacement sent out quickly, please contact us directly.

Ordering
Please see the ordering page for this information.

Payment, Pricing & Promotions

The pricing on this web site is our most up-to-date and we make every attempt to keep it accurate. We won't charge you more than the price listed here but, in the event that the posted price is incorrect, we will contact you and mutually decide whether to fulfill the order or not.

Some promotional pricing is temporary and we cannot guarantee it will be available except at the time that it appears on our web site. We attempt to keep our pricing stable and fair for all of our customers.

Viewing Orders

You should be able to track your orders by logging in to this site but, if you have any difficulty, please contact us directly by phone or email for help.

Updating Account Information

You can update your account information at any time by logging in. If you have any difficulty with this please contact us by phone or email for help.

Please also contact us if you are making significant changes to your account information at a time when you have a pending order in place. This might help us avoid shipping to an incorrect address, and issues of that sort.