Repairs and Upgrades

If you have a broken item and want to return it for repair, please take a look at the repair types (1, 2 and 3) below and choose the one that best matches your situation. If you are unsure which repair option applies to your device, please contact support@curdes.com for assistance.


To arrange for a repair:

    1. Please order it online.
    2. Email repairs@curdes.com with brief problem description and serial numbers
    3. Return the equipment to:

      Current Designs Inc.
      Repairs Department
      3950 Haverford Ave.
      Philadelphia PA 19104 US
      T: 215 387-5456

You should receive an email confirmation of the order after a few minutes; please use the order number as an RMA and include it somewhere on the outside of the return package.

When we receive your package we will evaluate it and contact you if we determine the repair will cost more than the order you placed. We won't charge you extra without first getting your approval.



Ordering a spare:

If you have a broken device, and you order an identical spare device at the same time as ordering a repair, the spare will be discounted by 15%. In this case, we can arrange with you to send the spare before you return the faulty device (this will generally add a shipping charge).


Shipping charges:

We ask that you pay the shipping costs to return the equipment to us. We will pay the charges to return it to you after the repair if the device is under warranty. This is explained in our warranty page on this web site. If your device is under warranty, please select the "Free- (or No-) Shipping" method of shipping in the checkout process. Otherwise choose either a UPS (inside the US) or DHL (outside the US) shipping method.


Repair timeframe:

Returned items are usually in our offices for repair for 2 to 3 days. This is usually enough time for good diagnosis, repair, and re-testing before returning the repaired equipment to you. In more complicated cases we will contact you to discuss what is going on and, potentially, to ask for your approval to go ahead.

 

Note: one of the most common delays arises from incomplete shipping addresses. Please be sure to provide a very clear address, including a contact phone number and email address, for the return shipment to avoid delays.


Repair warranty:

Repaired items are warranted for an additional six months following the repair, unless we find that the item is being repeatedly broken from abusive handling.

5 Items

per page
Set Descending Direction
  1. Repair 1
    Repair 1
    $0.00
    Under warranty or zero-charge repair of

    • a handheld device,
    • an interface unit, or
    • a removable bundle
    Learn More
  2. Repair 2
    Repair 2
    $200.00
    Minor repair, not under warranty, of

    • a handheld device, or
    • an interface unit, or
    • a removable bundle
    Learn More
  3. Repair 3
    Repair 3
    $500.00
    Major repair, not under warranty, of

    • a handheld device, or
    • an interface unit, or
    • a removable bundle
    Learn More
  4. 932 Upgrade - Return and Repair
    932 Upgrade - Return and Repair
    $200.00
    932 Interface Unit upgrade
    Return and Repair

    We receive, repair, and return your interface

    • display replacement
    • circuit upgrades
    • firmware updates

    Learn More
  5. 932 Upgrade - Reconditioned Replacement
    932 Upgrade - Reconditioned Replacement
    $250.00
    932 Interface Unit upgrade
    Reconditioned Replacement
    Swap your interface for a replacement

    • display replacement
    • circuit upgrades
    • firmware updates

    Learn More

5 Items

per page
Set Descending Direction
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