Repairs and Upgrades
If you have a broken item and want to return it for repair, please take a look at the repair types (1, 2 and 3) below and choose the one that best matches your situation. If you are unsure which repair option applies to your device, please contact firstname.lastname@example.org for assistance.
To arrange for a repair:
- Please order it online.
- Email email@example.com with brief problem description and serial numbers
- Return the equipment to:
Current Designs Inc.
3950 Haverford Ave.
Philadelphia PA 19104 US
T: 215 387-5456
You should receive an email confirmation of the order after a few minutes; please use the order number as an RMA and include it somewhere on the outside of the return package.
When we receive your package we will evaluate it and contact you if we determine the repair will cost more than the order you placed. We won't charge you extra without first getting your approval.
Ordering a spare:
If you have a broken device, and you order an identical spare device at the same time as ordering a repair, the spare will be discounted by 15%. In this case, we can arrange with you to send the spare before you return the faulty device (this will generally add a shipping charge).
We ask that you pay the shipping costs to return the equipment to us. We will pay the charges to return it to you after the repair if the device is under warranty. This is explained in our warranty page on this web site. If your device is under warranty, please select the "Free- (or No-) Shipping" method of shipping in the checkout process. Otherwise choose either a UPS (inside the US) or DHL (outside the US) shipping method.
Returned items are usually in our offices for repair for 2 to 3 days. This is usually enough time for good diagnosis, repair, and re-testing before returning the repaired equipment to you. In more complicated cases we will contact you to discuss what is going on and, potentially, to ask for your approval to go ahead.
Note: one of the most common delays arises from incomplete shipping addresses. Please be sure to provide a very clear address, including a contact phone number and email address, for the return shipment to avoid delays.
Repaired items are warranted for an additional six months following the repair, unless we find that the item is being repeatedly broken from abusive handling.